Returns

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We will happily refund or exchange products which are not quite what you wanted. If you are entitled to a refund, we will refund you within 30 days from the point of being made aware in writing of cancellation or confirmed fault being disclosed for the product. We refund in full (taking into account any promotional discounts, see below) and make no deductions for outbound postage (other than optional extra expedited postage which is non-refundable) and charge no re-stocking fees.

We hope that you will be happy with your purchase but should you wish to return or exchange an item please follow the instructions below.

• You have the right to cancel your order up to 30 days (UK ONLY) after the day you received the item(s) by sending an e-mail. This does not cover business customers as this right is not extended to you.  If the item(s) have not been dispatched we will cancel the order and we will refund payment in accordance with our refund policy below. If the item(s) have been dispatched to you and we are unable to stop the delivery, you can refuse to sign for the delivery so that the item(s) are returned to us and we will refund in accordance with our refund policy below. We request all products that are cancelled are returned.

• Return costs are the responsibility of the customer. You will be refunded the original standard delivery cost and item cost excluding any discount applied at the point of purchase. Refunds exclude any expedited payment charges. We recommend returning via an online courier service such as Parcel2go.com which will work out cheaper than sending via the post office.

• You are legally obliged to take reasonable care of items. Please return an item in its original and undamaged packaging with all of its components. If an item is returned undamaged in its original and in or with undamaged packaging we will offer you a refund in accordance with our refund policy in section 5 above. If you do not return the item as instructed within 28 days of cancellation, we may make a charge in respect of the cost of recovering (or attempting to recover) the item. If you do not return an item after our reasonable attempts to recover it, you will be deemed to have accepted the item, at which point a new purchase contract will be made and you will be charged for your order at the price then set out on the original order. This does not affect your statutory rights.

• We often offer discounts for multiple purchases. Where any part of an order is returned that has received an order discount on this basis the discount will be deducted from the refund issued.

       We take great care under the sales of goods act 1979 to ensure our products are of

     * Satisfactory quality
     * As described
     * Fit for Purpose

       If the customer believes a product does not conform to these criteria and this is confirmed by us, the customer         has the right to request money back within a reasonable time. 

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